Which nonverbal cue should be avoided when communicating with a patient?

• A. Maintaining eye contact
• B. Smiling frequently
• C. Crossing arms
• D. Nodding in agreement

Answer: (C)

Crossing arms is a nonverbal cue that can convey a sense of defensiveness, resistance, or discomfort. In the context of communicating with a patient, this body language might lead them to feel that the clinician is closed off or not fully engaged in the conversation. This could inhibit effective communication, as patients may perceive the clinician's crossed arms as a sign that they are uninterested or not open to discussing their concerns.

In contrast, maintaining eye contact fosters a sense of connection and trust, smiling can create a welcoming environment, and nodding in agreement can signal understanding and empathy. Each of these behaviors is generally encouraged as part of effective communication strategies in healthcare settings, helping to establish rapport and support positive interactions.